As a Case Manager you will provide case management, vocational guidance, advocacy, training and supervision to persons with barriers to employment in accordance with the mission of Goodwill of North Georgia and Career Services. Last year Goodwill of North Georgia helped put 20,000 people to work and we want this year to be even better!
- Assist in recruitment of eligible participants qualified for funding to ensure financial sustainability of programs.
- Ensure that highest quality, individualized services are delivered to program participants with a focus on the mission of Goodwill of North Georgia.
- Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.
- Conduct orientation for new participants in regards to program services, polices and procedures.
- Maintain regular contact with referring counselor/agency.
- Provide individualized vocational counseling and guidance; teach life skills, work adjustment, transportation training, employment skills or other related curricula to participants on caseload.
- Prepare reports and summaries required for applicable funding and regulatory sources.
- Ensure smooth transition of cases across services and programs as necessary.
- Observe and meet with participants on the job in community-based work sites.
- Coordinate supervision of all participants to ensure program quality and consistency.
- Support and advocate for the program participant and their right to a higher quality of life through work within the parameters of the program.
- Ensure protection and confidentiality of participants’ rights.
- Ensure ongoing supportive counseling and crisis intervention as needed by coordinating referral to and utilization of community resources.
- Maintain all documentation and records of program operations. Separate, open, review and maintain participant case files and documents according to Career Services policies and procedures.
- Prepare annual participant individual training plan (ITP) for work and professional development and report progress in achieving goals.
- Comply with Agency, Career Services, Commission on Accreditation of Rehabilitation Facilities (CARF), federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
- Participate or lead program advisory council, community advisory boards and/or associations related to trade as assigned.