The Workforce Innovation Center is seeking a dynamic and customer-focused Hospitality Guide to join our team. As a Hospitality Guide, you will play a vital role in creating a welcoming and inclusive environment for our visitors and guests. You will be responsible for providing exceptional hospitality services and ensuring a seamless experience for all individuals interacting with our center.
- Welcoming and Assistance:
- Greet visitors and provide a warm and friendly welcome, ensuring a positive first impression.
- Assist guests by providing information about the center’s programs, services, and events.
- Offer guidance and directions to various areas within the center.
- Facility Management:
- Maintain the appearance and cleanliness of the center’s public areas, including reception, lounges, and meeting rooms.
- Monitor and restock necessary supplies, such as brochures, refreshments, and promotional materials.
- Coordinate with the facilities team to address any maintenance issues promptly.
- Event Support:
- Collaborate with the events team to ensure smooth execution of workshops, conferences, and other activities hosted at the center.
- Assist with event setup, including room arrangement, equipment preparation, and signage.
- Provide on-site support during events, addressing guest inquiries and ensuring their needs are met.
- Customer Service:
- Respond to inquiries via phone, email, or in-person, demonstrating excellent communication skills and a customer-centric approach.
- Handle guest complaints or concerns with empathy and professionalism, striving to find appropriate solutions.
- Maintain a comprehensive knowledge of the center’s offerings to effectively address guest inquiries.
- Administrative Support:
- Assist with administrative tasks, including scheduling appointments, managing calendars, and processing paperwork.
- Coordinate meeting room bookings and ensure proper setup according to guests’ requirements.
- Manage incoming and outgoing mail, including sorting and distribution.
- Grant Support for T2 Academy
- Assist team members with various tasks to help with Grant goals.
- Familiarize yourself with the Tech Grant, reading through the Statement of Work
Interested candidates should email a resume to Jeannie Ross at [email protected].