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Professional Development

MAX Academy Workshop to Unpack How to Deliver Trauma-Informed Customer Service

May 21, 2022

The events of the past two-plus years have had a significant impact on everyone. Such events may have been especially overwhelming for participants in our workforce development programs who had already felt vulnerable and insecure.

Through our next MAX Academy, we will explore the use of a trauma-informed perspective to support customers who have a history of, or are in the midst of, traumatic experiences. Attendees will learn how to adjust their practices and approaches to better meet the needs of their customers and leave the training with strategies that they can immediately put into practice.

This workshop is our second training on trauma-informed care held this year in partnership with the Professional Excellence Program in the School of Social Work at Georgia State University’s Andrew Young School of Policy Studies.

The MAX Academy will take place on Tuesday, June 28th, from 10:00 AM to 3:00 PM, at the Georgia Piedmont Technical College DeKalb Conference Center in Clarkston. Lunch and refreshments will be provided.

Click here for a flyer.

CREDENTIALED TRAINING

Both IAWP and NAWDP recognize training programs held through the MAX Academy as relevant training hours for their certification programs. Hours spent attending MAX Academy workshops can count as training hours for earning a Certified Workforce Professional (CWP) credential from IAWP and also as professional development (continuing education) hours for CWP recertification. For NAWDP’s Certified Workforce Development Professional (CWDP), NAWDP will accept MAX Academy training hours toward the professional development hours required for CWDP recertification.

This training with Georgia State University provides 3.0 clock hours of continuing education for the Certified Rehabilitation Counselor (CRC). These CEUs can also be used to fulfill core hours or general continuing education requirements for license renewal for social workers and non-core related hours for marriage and family therapists and professional counselors.

REGISTRATION

Join us for a day of learning and networking! The registration fee for this training is $25.00 for MAX members and $45.00 for non-members.

Click here to register.

MAX MEMBER ALERT

In need of a scholarship to attend this training? Thanks to our Anchor Investors, scholarships are available for you.  Email office@metroatlantaexchange.org to request a scholarship.

MAX Academy, MAX Matters, Professional Development

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Maximum Impact

Launched in 2014, the mission of MAX is to advance economic competitiveness in the Atlanta region by strengthening connections, collaborations, and practices among workforce developers and organizations engaged in workforce development.

Whether you are a service provider, an educational institution, an employer, an intermediary, or funder, MAX is your place to connect into the workforce development community for the metro Atlanta region. Learn more

MAX Connections

Stay connected through MAX Mondays, a weekly email on happenings in our workforce development community, as well as other periodic newsworthy updates from MAX.