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MAX JOB BOARD: City of Refuge Seeks Hospitality Guide / Experience Coordinator for Workforce Innovation Center

August 12, 2023

The Workforce Innovation Center is seeking a dynamic and customer-focused Hospitality Guide to join our team. As a Hospitality Guide, you will play a vital role in creating a welcoming and inclusive environment for our visitors and guests. You will be responsible for providing exceptional hospitality services and ensuring a seamless experience for all individuals interacting with our center.

Responsibilities:

  • Welcoming and Assistance:
    • Greet visitors and provide a warm and friendly welcome, ensuring a positive first impression.
    • Assist guests by providing information about the center’s programs, services, and events.
    • Offer guidance and directions to various areas within the center.
  • Facility Management:
    • Maintain the appearance and cleanliness of the center’s public areas, including reception, lounges, and meeting rooms.
    • Monitor and restock necessary supplies, such as brochures, refreshments, and promotional materials.
    • Coordinate with the facilities team to address any maintenance issues promptly.
  • Event Support:
    • Collaborate with the events team to ensure smooth execution of workshops, conferences, and other activities hosted at the center.
    • Assist with event setup, including room arrangement, equipment preparation, and signage.
    • Provide on-site support during events, addressing guest inquiries and ensuring their needs are met.
  • Customer Service:
    • Respond to inquiries via phone, email, or in-person, demonstrating excellent communication skills and a customer-centric approach.
    • Handle guest complaints or concerns with empathy and professionalism, striving to find appropriate solutions.
    • Maintain a comprehensive knowledge of the center’s offerings to effectively address guest inquiries.
  • Administrative Support:
    • Assist with administrative tasks, including scheduling appointments, managing calendars, and processing paperwork.
    • Coordinate meeting room bookings and ensure proper setup according to guests’ requirements.
    • Manage incoming and outgoing mail, including sorting and distribution.
  • Grant Support for T2 Academy
    • Assist team members with various tasks to help with Grant goals.
    • Familiarize yourself with the Tech Grant, reading through the Statement of Work

Interested candidates should email a resume to Jeannie Ross at [email protected].

Click here to learn more.

Click here to review the MAX Job Board.

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Launched in 2014, the mission of MAX is to advance economic resilience in the Atlanta region by strengthening connections, collaborations, and practices among workforce developers and organizations engaged in workforce development.

Whether you are a service provider, an educational institution, an employer, an intermediary, or funder, MAX is your place to connect into the workforce development community for the metro Atlanta region. Learn more

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