Reporting to the Senior Director of Program, the Internship Services Manager is a key member of the Program team, as well as a critical partner to Corporate Engagement teammates in ensuring a successful internship experience for interns and employers alike. Effective service delivery during the internship program contributes to Year Up’s mission in several important ways, since intern performance and intern/supervisor satisfaction directly influence Year Up’s graduation rate, conversion from internship-to-employment, and the renewal/growth of our employer relationships.
Achieving success before, during, and at the conclusion of the internship phase depends on maintaining strong relationships with a variety of stakeholders, including students, internship supervisors, and Year Up colleagues across a range of functions. You will support a portfolio of interns and supervisors throughout the internship phase, including monitoring intern performance via bi-weekly communication with interns and supervisors, coordinating service recovery across internal and external stakeholders, and facilitating cyclical programmatic processes. In many ways, you serve as the “in-house expert” on the ingredients required for a successful internship experience and the “command center” that ensures other functions are playing their roles accordingly.
To be successful in this role, you will be adept at communicating across a variety of audiences and will have experience working with internship programs that bridge educational and corporate environments. As an ideal candidate, you exude a spirit of customer service, demonstrate superb organizational skills, and take pride in your ability to bring clarity to ambiguous or complex situations. We are looking for a proactive self-starter who enjoys working in a fast-paced environment and is energized by the opportunity to ensure our young adults exceed the expectations of the nation’s top employers.
Click here to learn more.
Click here to see other postings on the MAX Job Board.