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MAX ALERT: September is National Workforce Development Month in Honor of Public Workforce System

September 8, 2019

From WorkforceGPS:

Did you know that September is National Workforce Development month? The United States Senate passed Senate Res. 304 designating September 2019 as “National Workforce Development Month” thereby highlighting the importance of the publicly-funded workforce development system as well as passage of the Workforce Innovation and Opportunity Act (WIOA) in 2014. Take a bow for all of your hard work and congratulations!

This month, we are highlighting resources that focus on customer service, which is a key component of all the programs and services of the workforce development system.  In addition, we are pleased to share new competency model resources that have recently been released for your use with your customers.


Customer Service

The strength of the American Job Center system is its basic premise that services can be integrated in one place for easy access to customers, and delivered as efficiently and as streamlined as a business would.

While some of our programs offer services targeted towards various customers such as dislocated workers, farmworkers, at-risk youth, disabled veterans, and other groups of individuals, at its core, the publicly-funded workforce development system provides universal access to all customers. The key component in all of these services is outstanding customer service which entails the mix of customer-centered approaches, and efficient customer flow.

This month, we are pleased to share with you a number of resources and successful practices that exhibit quality customer service. This is key to ensuring the positive outcomes for all customers in the American Job Center system.

MAX Alert

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Maximum Impact

Launched in 2014, the mission of MAX is to advance economic competitiveness in the Atlanta region by strengthening connections, collaborations, and practices among workforce developers and organizations engaged in workforce development.

Whether you are a service provider, an educational institution, an employer, an intermediary, or funder, MAX is your place to connect into the workforce development community for the metro Atlanta region. Learn more

MAX Connections

Stay connected through MAX Mondays, a weekly email on happenings in our workforce development community, as well as other periodic newsworthy updates from MAX.