Reporting to the Internship Services Associate Director, the Internship Services Specialist (Atlanta, GA) is a key member of the Program team, as well as a critical partner to Corporate Engagement teammates in ensuring a successful internship experience for interns and employers alike. Effective service delivery during the internship program contributes to Year Up’s mission in several important ways, since intern performance and intern/supervisor satisfaction directly influence Year Up’s graduation rate, conversion from internship-to-employment, and the renewal/growth of our employer relationships.
Achieving success before, during, and at the conclusion of the internship phase depends on maintaining strong relationships with a variety of stakeholders, including students, internship supervisors, and Year Up colleagues across a range of functions. You will support a portfolio of interns and supervisors throughout the internship phase, including monitoring intern performance via bi-weekly communication with interns and supervisors, coordinating service recovery across internal and external stakeholders, and facilitating cyclical programmatic processes. In many ways, you serve as the “in-house expert” on the ingredients required for a successful internship experience and the “command center” that ensures other functions are playing their roles accordingly.
To be successful in this role, you will be adept at communicating across a variety of audiences and will have experience working with internship programs that bridge educational and corporate environments. As an ideal candidate, you exude a spirit of customer service, demonstrate superb organizational skills, and take pride in your ability to bring clarity to ambiguous or complex situations. We are looking for a proactive self-starter who enjoys working in a fast-paced environment and is energized by the opportunity to ensure our young adults exceed the expectations of the nation’s top employers.
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