From the City of Atlanta:
The Director of Operations ensures the overall success of the agency, with responsibility for overseeing the day-to-day operations. The Director of Operations functions include implementing all state and local policies; creating and improving customer flow processes and service delivery standards; oversight and responsibility for the agency’s human resources; and ensuring all performance outcomes are achieved. The role of the Director of Operations is conducted through collaboration and teamwork with other staff funded through various workforce resources, the Executive Director, and agency Team Leaders.
As a member of the Leadership Team, the Director of Operations specifically represents issues that relate to procedures that affect daily operation of the Center and provide recommendations on processes which best facilitate delivery of services to all customers and achieve outcomes.
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