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MAX Talks with Bobby Dodd Institute Reviews Workforce Needs within BDI’s Call Centers and Other Operations

March 5, 2023

BDI employs approximately 400 across the Southeast. BDI’s growth in its numerous lines of business has resulted in numerous employment opportunities within its call center operations, landscaping and custodial businesses, administrative services, and warehouse operations. Within its call centers alone, BDI anticipates needing to fill 60 to 70 openings this year.

On Wednesday, March 1st, Joe Paolini, BDI’s VP of Business Services, and Troy Farina, Senior Director of Call Center Operations, joined BDI’s COO Ray Johnson, MAX’s board lead for MAX Talks, to discuss about the organization’s current and emerging workforce needs.

Here are a few highlights from the discussion:

  • BDI connects people and their abilities with businesses in order to create an inclusive workplace where everyone profits. This work accounts for approximately 75 percent of BDI’s activities.
  • BDI employs individuals in four main areas: Call Centers, Administrative Services, Facilities Management, and Supply Chain and Logistics.
  • Examples of call center operations managed through BDI include J&B Medical, the Fort Benning 911 Center, and the Veterans Administration Medical Center
  • Facilities Management is BDI’s largest line of business with clients ranging from Georgia Tech and Habitat Humanity to USDA and the Federal Aviation Administration
  • BDI provides kitting and fulfilment work for a number of public and private sector clients
  • BDI manages mailroom services for Moody Airforce Base, the IRS, and FAA with facilities in Atlanta, Miami, and Nashville

MAX members can login to the MAX Member Portal to review the full recording of this MAX Talks session in the Member Documents section.

ABOUT MAX TALKS

Launched in 2014, the mission of MAX is to advance economic competitiveness in the Atlanta region by strengthening connections, collaborations, and practices among workforce developers and organizations engaged in workforce development.

Through MAX Talks, MAX seeks to provide opportunities for workforce developers to hear directly from employers about their current and emerging workforce needs.

MAX Matters, MAX Talks

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Maximum Impact

Launched in 2014, the mission of MAX is to advance economic competitiveness in the Atlanta region by strengthening connections, collaborations, and practices among workforce developers and organizations engaged in workforce development.

Whether you are a service provider, an educational institution, an employer, an intermediary, or funder, MAX is your place to connect into the workforce development community for the metro Atlanta region. Learn more

MAX Connections

Stay connected through MAX Mondays, a weekly email on happenings in our workforce development community, as well as other periodic newsworthy updates from MAX.