Under broad supervision, the Child Support Services Agent 3 establishes and enforces child support obligations of responsible parents. The Agent coordinates child support activities with legal, judicial, and public organizations. The Agent conducts administrative hearings. The Agent may serve as lead worker.
Responsibilities:
- Establishing/Enforcing/Modification of child support orders.
- Manages a caseload to ensure that child support obligations are met.
- Regular contact with custodial and non-custodial parents, caretakers, attorneys, District Attorneys, Judges, Clerk of Court, law enforcement, POST staff, probation and parole officers, prison personnel, and military officers via telephone, email correspondence, and direct contact to ensure that support obligations are met.
- Coordinates child support activities with legal, judicial, and public organizations.
- Presenting/participating in court hearings.
- Paternity testing/Location of absent parents and resources, investigating and gathering information.
- Financial and accounting for child support orders/payments.
- Promote the Georgia Fatherhood Program throughout the community by establishing local relationships and connecting program participants to community resources.
- Supervises other case managers or serves as a team leader, as required.
- Performs other professional responsibilities as assigned by supervisor.
Start your career in public service. The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life.
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