Under general supervision, the Parental Accountability Court Coordinator provides personal support services and crisis intervention to clients. The Coordinator may serve as case managers and evaluate, investigate, and resolve complaints. The Coordinator acts as a liaison between client and service providers.
Role and Responsibilities:
- Liaison between the Division of Child Support Services and the assigned judicial circuit
- Communicates with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
- Provide advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation.
- Promotes Problem-Solving Case resolution efforts and performs the core work and activities including enforcement of orders, attending court hearings, addressing case management alerts, responding to customer inquiries, and conducting weekly meetings with program participants.
- Maintains consistent documentation on participants’ program status.
- Identifies and meets with employers to secure employment for program participants.
- Develops and maintains a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers.
- Responsible for maintaining weekly and monthly reports as required per circuit.
- Maintain required trainings as required by the agency.
- Performs other professional responsibilities as assigned.
Start your career in public service. The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life.
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