In our second MAX Academy focused on trauma-informed care - held in partnership with the Professional Excellence Program in the School of Social Work at Georgia State University’s Andrew Young School of Policy Studies - more than 25 workforce developers came together on June 28th … [Read more...] about MAX Academy Connected Workforce Developers with Best Practices in Trauma-Informed Customer Care
MAX Academy
MAX Academy Workshop to Unpack How to Deliver Trauma-Informed Customer Service
The events of the past two-plus years have had a significant impact on everyone. Such events may have been especially overwhelming for participants in our workforce development programs who had already felt vulnerable and insecure. Through our next MAX Academy, we will … [Read more...] about MAX Academy Workshop to Unpack How to Deliver Trauma-Informed Customer Service
MAX Academy Focuses on the Potential Impacts of Secondary Traumatic Stress on Workforce Developers
As the experts with the Professional Excellence Program in the School of Social Work at Georgia State University’s Andrew Young School of Policy Studies point out, traumatic events are typically unexpected and uncontrollable. Such events may overwhelm an individual’s sense of … [Read more...] about MAX Academy Focuses on the Potential Impacts of Secondary Traumatic Stress on Workforce Developers
MAX Academy Workshop on Trauma-Informed Care to Feature Expertise From Georgia State University
From Georgia State University: BACKGROUND Individuals who work in the helping professions are susceptible to being negatively impacted by the trauma of the people they are trying to help. In addition, COVID-19 is a specific traumatic stressor. Increased demand for services, … [Read more...] about MAX Academy Workshop on Trauma-Informed Care to Feature Expertise From Georgia State University
MAX Academy to Focus on Helping Workforce Developers with Trauma-Informed Care: Help for the Helper
In this workshop, participants will learn about the impact of trauma on workforce development professionals, both personally and professionally. Participants will explore ways to manage reactions to trauma exposure and engage in a self-assessment of their self-care practices. … [Read more...] about MAX Academy to Focus on Helping Workforce Developers with Trauma-Informed Care: Help for the Helper